POLICIES & PROCEDURES
Table of Contents
SECTION 1 - INTRODUCTION 1.1 TERMINOLOGY 1.2 COMPANY NAME HERE 1.3 GUIDANCE NOTES - NATIONAL CARE STANDARDS
SECTION 2 - EMPLOYMENT 2.1 CONDITIONS OF EMPLOYMENT - DOMICILIARY CARE WORKER 2.2 GENERAL RULES OF CONDUCT
SECTION 3 - RECRUITMENT POLICY 3.1 RECRUITMENT POLICY 3.2 REQUIREMENTS FOR DOMICILIARY CARE WORKERS PERSONAL FILES 3.3 REQUIREMENTS FOR A DOMICILIARY CLIENT FILE 3.4 OFFICE MANAGER'S RESPONSIBILITIES 3.5 EXAMPLE LETTER REQUESTING DOCUMENTATION 3.6 JOB DESCRIPTION
SECTION 4 - GENERAL POLICIES AND PROCEDURES 4.1 RECORD KEEPING 4.2 UNIFORM AND DRESS CODE 4.3 IDENTIFICATION BADGES 4.4 DISCIPLINARY RULES AND PROCEDURES 4.5 DISCIPLINARY HEARING CHECKLIST 4.6 REMOVAL FROM THE COMPANY'S REGISTER 4.7 GRIEVANCE PROCEDURE 4.8 CRIMINAL CONVICTIONS AND THE CRIMINAL RECORDS BUREAU 4.9 DATA PROTECTION 4.10 CONFIDENTIALITY 4.11 WHISTLEBLOWING 4.12 EQUALITY OF OPPORTUNITY 4.13 CULTURAL DIVERSITY 4.14 HARASSMENT 4.15 MANAGEMENT GUIDELINES ON HARASSMENT 4.16 CROSS GENDER CARE/SUPPORT 4.17 INSURANCE
SECTION 5 - HEALTH & SAFETY 5.1 HEALTH & SAFETY POLICY STATEMENT 5.2 HEALTH & SAFETY RESPONSIBILITIES 5.3 SAFE WORKING GUIDANCE 5.4 LONE OUT OF HOURS WORKING 5.5 NEW OR EXPECTING MOTHERS 5.6 DISPLAY SCREEN EQUIPMENT REGULATIONS 5.7 MOVING AND HANDLING 5.8 GUIDELINES ON CONTROL OF SUBSTANCES HAZARDOUS TO HEALTH (COSHH) AND PERSONAL PROTECTIVE EQUIPMENT 5.9 RISK ASSESSMENT - PROCEDURES FOR DOMICILIARY CARE 5.10 STATEMENT ON RESTRAINT 5.11 REPORTING OF INJURIES, DISEASES AND DANGEROUS OCCURRENCES (RIDDOR) 5.12 FIRE PREVENTION AND EVACUATION 5.13 EMERGENCIES 5.14 OXYGEN CYLINDERS 5.15 DEALING WITH EMERGENCIES IN SERVICE USER'S HOMES 5.16 UNABLE TO GAIN ACCESS TO A SERVICE USER'S HOME
SECTION 6 - DOMICILIARY CARE 6.1 KEY HOLDING 6.2 KEY HOLDING AUTHORISATION 6.3 SERVICE USER PLAN 6.4 HANDLING MONEY & PROPERTY 6.5 PREPARATION OF MEALS AND FOOD HYGIENE 6.6 WILLS AND FINANCIAL ADVICE 6.7 GIFTS AND GRATUITIES 6.8 ADVOCACY 6.9 CONTINENCE MANAGEMENT POLICY 6.10 WITHDRAWAL OF SERVICE 6.11 DEATH OF A SERVICE USER
SECTION 7 - HEALTH & INFECTION CONTROL 7.1 INFECTION CONTROL 7.2 HIV AND AIDS 7.3 MEDICATION POLICY 7.5 PROTOCOL FOR THE ADMINISTRATION OF EYE DROPS/OINTMENT 7.6 PROTOCOL FOR THE ADMINISTRATION OF EAR DROPS/OIL 7.7 PROTOCOL FOR THE ADMINISTRATION OF TOPICAL OINTMENT/CREAMS
SECTION 8 - SPECIAL NEEDS 8.1 PROTECTION FROM ABUSE 8.2 VULNERABLE INDIVIDUALS POLICY 8.3 CHALLENGING BEHAVIOUR
SECTION 9 - TRAINING & DEVELOPMENT 9.1 TRAINING POLICY 9.2 PROCEDURE FOR BOOKING COURSES 9.3 INDUCTION TRAINING REQUIREMENTS FOR DOMICILIARY CARE WORKERS 9.4 INDUCTION TRAINING REQUIREMENTS FOR SUPPORT WORKERS 9.5 MANAGERS INDUCTION 9.6 NVQ 2 FOR DOMICILIARY CARE WORKERS 9.7 SUPERVISION 9.8 APPRAISAL AND DEVELOPMENT POLICY 9.9 DOMICILIARY CARE WORKERS ANNUAL APPRAISAL AND DEVELOPMENT PLAN
SECTION 10 - QUALITY ASSURANCE 10.1 QUALITY ASSURANCE SYSTEM 10.2 COMPLAINTS POLICY AND PROCEDURE 10.3 COMPANY NAME HERE COMPLAINT FORM 10.4 SERVICE USER SATISFACTION SURVEY (DOMICILIARY)