A document that meets Standard 1 Regulation 4 & 5 of Domiciliary Care
National Minimum Standards. In conjunction with the Statement of
Purpose. A key document required to obtain CSCI
registration.
Includes:
Introduction
Your Charter Of Rights
How We Maintain Our Standards
Policies
Our Quality Management System
Our Quality Assurance Framework
External Inspections
Management, Organisation & Staffing
Our Staff Team
Your Care Worker
Visiting You At Your Home
Time Sheets
Contractual & Personal Issues
Contracts
Cancellation/Withdrawal Of Service
Statement Of Purpose
Confidentiality And Disclosure
Care Plans & Records
Insurance
Your Care
Personal Care
Preparation Of Meals & Snacks
Personal Services
Domestic & Home Help Services
Care At Night
Equipment
Your Views & Comments
How To Contact Us
Compliments & Complaints
Gifts & Gratuities
Duties & Activities Not To Be Undertaken By
Care Staff
